4.8 Create Sibling Lead Event “Create Customer Contact”

Reference: Select Customers and Manage Programs Process Model - Page 3 for the associated business process diagram.

Actor/Role: CC&B

Description: If system determines customer didn't provide self-service notification preferences and e-mail is also not available CC&B creates sibling lead event "Create Customer Contact" to initiate communication to the customer.

Entities to Configure

•	Lead Event Type

Business Objects

•	C1-LeadEventType

•	C1-LeadEvtTypeUseCustomerPref

Available Algorithms

•	C1-LECOMP Complete Lead Event

•	C1-LECMRKPF - Customer Communication Preference Notification